topptransfers.com.com has a 100% money back or reprint guarantee on our screen printing services we provide to the customer. Our guarantee allows the customer to return merchandise within 15 days of shipment from our facility for a full refund or reprint. We will not replace messed up garments under any circumstance.
Refunds or reprints will be granted for:
Wrong color printed (customers must specify color when submitting artwork, if an exact color is needed a PMS color match must be requested)
Wrong design printed
Refund and reprints will not be granted for:
Poor print quality as a result of poor artwork.
Spelling errors/typographical errors on customer artwork
Poor quality artwork if customer declines art charges/additional design work on supplied designs.
Damage in shipping
Wrong size ordered or garment sizing.
Cut and sewn items and all over sublimation prints
Color discrepancies if no exact matches are requested
Cancelation or change of event date shirts are to be used for.
To get a refund customers must notify us of any problems and have garments returned to us within 15 days of shipment from our facility.